Miles Beckett has never been one to follow a traditional path. From training as a plastic surgeon to pioneering digital media, and now leading an AI-driven revolution in healthcare, his career has been a continuous journey of reinvention. As the CEO and founder of Flossy, Beckett is tackling one of the most overlooked yet essential aspects of healthcare: dentistry.
A Career Rooted in Innovation
Beckett’s path into the tech world was anything but linear. Originally a plastic surgery resident, he left the program in 2005, shifting his focus from medicine to digital innovation. While working in urgent care to support himself, he became fascinated by the early days of Web 2.0 and YouTube, eventually creating one of the platform’s most popular channels from 2006 to 2008. That endeavor evolved into a digital studio and later an influencer marketing business, which he successfully sold in 2012.
Following his first major business exit, Beckett turned his attention to the SaaS space, founding Silver Sheet, a company focused on streamlining credentialing for medical professionals. But it was dentistry that ultimately caught his attention. Recognizing the industry’s inefficiencies and untapped potential for technological innovation, he launched Flossy.
Flossy: A Modern Approach to Dental Care
Flossy aims to bridge the gap between patients and high-quality, affordable dental care. The name itself, Beckett explains, was chosen for its catchiness, its nod to flossing, and its connotation of being “cool” or “hip.” But the company’s mission is serious — modernizing an industry that has long lagged behind in tech adoption.
The platform connects patients with top-tier dentists at transparent, discounted rates, making it easier for individuals to access the care they need. With many patients experiencing a delay or forgoing dental visits due to cost and confusion, Flossy provides a streamlined, patient-first experience that cuts through traditional barriers.
The Role of AI in Healthcare
One of Flossy’s biggest leaps forward has come with the development of Fiona, an AI-powered assistant designed to optimize patient interactions and streamline operations for dental offices. Fiona was developed in just 45 days — not as a prototype, but as a fully functional production-grade product.
Fiona can handle patient inquiries, book and reschedule appointments, and even triage dental emergencies. While AI’s potential in healthcare is enormous, Beckett remains mindful of its limitations. He firmly believes that while AI can enhance efficiency, the human touch in medicine — particularly empathy and patient care — remains irreplaceable.
Balancing Technology with Human Touch
Beckett uses an aviation analogy to describe AI’s role in healthcare. “Is AI and healthcare going to be an elevator experience or an airplane experience?” he asks. Elevators run entirely on their own, but planes still require pilots, even though they can technically fly themselves. Healthcare, like aviation, needs that human oversight.
That balance is at the heart of Flossy’s mission. AI can take over redundant, time-consuming processes, allowing healthcare professionals to focus more on patient care.
The Future of AI in Dentistry and Beyond
Beckett envisions a future where AI doesn’t replace healthcare professionals but rather enhances their ability to provide better care. Whether it’s AI-driven appointment scheduling, real-time insurance verification, or patient communication, Flossy is at the forefront of what’s possible.
“Technology moves forward no matter what,” Beckett says. “Any attempts to stop it always look foolish in hindsight. And all we can do is try to manage it and embrace it and work with it in a way that will push it in a better direction.”
For those looking to learn more about Flossy, Beckett encourages them to visit their website or follow him on X to stay updated on the latest developments in AI-driven dental care.
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